Jens Hansen Reviews

High-quality craftsmanship: Jens Hansen jewellery is hand-forged, original, and crafted to last generations, with a reputation for creative and beautiful designs.

Strong customer satisfaction: The site has excellent reviews with an average rating of 4.95 out of 5 from over 800 customers, praising the quality and service.

Fast and reliable shipping: Orders are delivered on time 98% of the time, with accurate and undamaged deliveries also at 98%.

Excellent customer service: Queries are resolved quickly (under an hour), with multiple communication channels like email and live chat available. Staff have been described as exceptional and helpful in reviews.

Wide range of metals used: They offer various precious metals including platinum, pure silver, sterling silver, and different karats/colors of gold. Most alloys are nickel-free except for a low-nickel white gold option that meets European standards.

Customers receive unique, wearable art pieces that combine tradition with modern craftsmanship.

The custom design journey offers a highly personalized experience from concept to completion.

The lifetime guarantee provides peace of mind regarding workmanship quality.

Access to expert advice on stone selection and jewellery care through FAQs and specialist consultations.

Delivery times can be over seven days, which might be longer than some customers expect despite high on-time delivery rates.

Some customers may find certain alloys contain small amounts of nickel (14ct white gold), which could be a concern for those highly sensitive to nickel allergies even though no reactions have been reported by Jens Hansen clients so far.